Terms & Conditions


  • Booking is available 24/7 online
  • Our Box Office phone lines are open Monday – Friday: 12pm – 10pm
  • All tickets can be purchased via credit card, debit card. Please note that we do not accept cheques for individual ticket bookings.


  • Under 35s
  • Under 16s
  • Students
  • Access
  • Over 65s
  • The Pinch Ticket


Save some time and opt for an e-ticket. E-tickets can be presented on your smartphone or printed at home. E-tickets are sent to you immediately, so you don’t need to visit our Box Office.. If you get your e-ticket early and want to keep it safe, you can save it to iBooks on iOS or as a PDF on Android.

Please arrive at least 30 minutes before the advertised show time.

Advanced booking
Advanced booking is always recommended. Shows often sell out in advance and we cannot guarantee tickets will be available on the door.

Latecomers may be refused entry into a show once the performance starts. Please ensure you arrive in plenty of time to avoid disappointment.

We do not offer refunds on tickets purchased via Contact. If you have booked tickets via a partner venue, please contact them directly for further information on their ticketing policies.

Ticketing Services
Contact offers ticketing services for some external events (booking fees may apply). Please contact boxoffice@contactmcr.com for further information.


We are a registered charity, 501953 – if you’d like to donate to our work with young people, you can do so when you book a ticket online or over the phone.

Additional T&Cs

Tickets purchased from Contact are non-refundable.

Tickets that are reproduced, altered or expired will not be accepted.

Please arrive at least 30 minutes before the start time.

Please also note that many of our shows have a no latecomers policy. You may be refused entry if you are late.