MAKING CONTACT: OUR TRANSFORMATION Find out more

Contact takes the privacy of all its customers and users very seriously. We strive to take great care with customer and user information.

This Privacy Policy outlines how your personal information is collected, used and treated as part of the terms and conditions of this site.

Contact may at any time change this policy by publishing a new version on the website. You accept that by doing this, Contact has provided you with sufficient notice of the change.

Privacy

Contact may collect certain specific personal information from our website, telephone calls and written correspondence, to provide our customers and users with an individually tailored range of services.

Data protection

We operate in accordance with current data protection legislation.

Information collected
We may, for example, keep a record of your name, mailing address, home telephone number, mobile telephone number, e-mail address and preferences.

What do we do with your personal information?
We may use your personal information to inform you about forthcoming events, news and offers which may be of interest to you. You will receive information in the format(s) that you have requested, e.g. by mail, by email or by telephone.

We may also use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends or to improve usefulness and content. If you have given your consent, we may also contact you to participate in general market research activity via telephone, e-mail or face-to-face.

Use and disclosure of personal information
Your personal information will be disclosed only to relevant representatives and working groups of Contact. Only necessary information is disclosed.

All reasonable steps are taken to ensure all information is accurate, complete and up to date.

We will not sell, distribute or disclose your information to third parties. However, from time to time, we may include information from a sponsor, partner or arts organisation.

Accessing and updating your personal information
A request for access to your personal information must be in writing addressed to the Head of Marketing and Communication at Contact. We will endeavour to grant access within 45 days.

Security of your personal information
We take reasonable steps to protect all of your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. You accept the inherent security risks of providing information over the internet.

Consent/Compliance
Your personal information will not be used for any unrelated purpose without your consent.

By disclosing your personal information to us, by using this website or by telephone or written correspondence, you consent to the collection, storage and processing of your personal information by Contact.

Google Analytics

We automatically collect information about your visit to our website through the use of Google Analytics.

Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites.

Use of cookies

Cookies are text files which contain small amounts of information which are downloaded to your computer or Internet device when you visit a website. They are then sent back to the original website on each subsequent visit. More information about cookies can be found at: http://www.aboutcookies.org/

You can change your browser settings to remove, block or withdraw your consent for cookies at any time. But in some cases this may impact on your ability to use our website. Browsers recognise different types of cookies and allow you to treat them differently.

There are two main types of cookies, first and third party: First Party Cookies are those set by the website you are viewing. Third party cookies are set by other sites; for example if a video has been embedded from YouTube, YouTube may set a cookie of its own.

Cookies can also last for different durations. Session cookies last until you leave the site, others may last for days or months so the site can recognise you and your preferences on subsequent visits.

We use a number of different cookies on this site, these are:

  • necessary cookies that are essential in helping users to move around the website and use its features; such as filling in forms
  • and performance cookies, that collect information about how users use the site, such as which pages are the most visited. These cookies collect anonymous information only and only use any information to improve the site.

We use Google Analytics on the site that uses cookies to collect this sort of information. Please click here for more information on Google’s privacy policy, or to opt out of being tracked by Google Analytics on all sites please visit: https://tools.google.com/dlpage/gaoptout

We use a number of third party service providers on this site, some of which may set cookies on your computer when you use the facility. For each providers’ privacy policies please see the below links:

Vimeo: vimeo.com/privacy
WordPress: wordpress.org/about/privacy
Youtube: http://www.google.com/intl/en/policies/privacy/

Other websites

Our web site may contain links to other websites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

How to unsubscribe

You can unsubscribe from any or all of Contact’s services at any time, just click on the relevant links in our newsletters.

Contact details

If you have any questions or concerns about the way in which we handle your personal information, please contact the Marketing & Communications Manager, Contact, Oxford Road, Manchester M15 6JA or e-mail marketing@contactmcr.com