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Please read our COVID-19 FAQs below

As cultural venues across the city-region continue to respond to the changing threat of COVID-19, as a sector, we want to reassure audiences and visitors alike that your health and wellbeing is our utmost priority. No two venues will respond to changing guidance from the government in exactly the same way. Our venues are different sizes, shapes and operate in different ways appropriate to the needs of those individual businesses. 

What is consistent, however, is the care and attention each venue will bring to keeping audiences safe and the thrill and excitement our artists, production companies, staff and volunteers feel at the thought of being able to share great art and culture with you face to face. The pandemic has been a tough old time, but we’re standing side by side ready to welcome you back.

WILL I NEED TO WEAR A MASK?

In line with government guidelines, anyone entering the building must wear face coverings, unless otherwise exempt. This includes during performances. 

Children under 11 do not need to wear face coverings as a legal requirement, we strongly recommend that children do wear them to ensure everyone’s safety.

Face coverings aren’t required whilst eating and drinking, though when not, coverings will need to be worn. 

Contact staff will be wearing face coverings at all times when operating in the building.

You can read more about government guidelines relating to face coverings for public and staff in public-facing buildings here.

DO I NEED A ‘VACCINE PASSPORT’ OR NEGATIVE TEST RESULT TO ATTEND?

No, we are not currently asking for a vaccine passport or negative test result from visitors. This is subject to review and may change in line with COVID-19 guidance. We’ll let you know if the situation changes. You may wish to take a test in advance of your visit in consideration of our staff and other visitors. 

Please note, partner venues may require a vaccine passport or negative test result from visitors. If you have tickets to see a Contact show at another venue and have any questions or concerns, please email boxoffice@contactmcr.com and we’ll get in touch with you as soon as possible.  

WILL THE AUDIENCE BE SOCIALLY DISTANCED?

Where possible, we have programmed at least one socially distanced performance per show. When you purchase tickets for a socially distanced performance, the system will automatically allocate space between your booking and other audience members. Please check out our event pages for further details.

WILL I GET A REFUND IF I TEST POSITIVE?

If you are unable to attend a performance because you have tested positive for COVID-19, developed symptoms or have been asked to self-isolate, you will be eligible for a full refund.

Please note, we cannot offer refunds or exchanges unless you or a member of your household is experiencing COVID symptoms or has tested positive. Please get in touch with our box office team for help or advice

WHAT HAPPENS IF THE GOVERNMENT CHANGES THE COVID-19 GUIDANCE?

We’re constantly reviewing our COVID-19 policy in line with government guidance. If things change and we need to tell you, we’ll let you know. 

IF I HAVE MORE QUESTIONS ABOUT MY VISIT, WHO DO I ASK?

If you have any questions or concerns, please email boxoffice@contactmcr.com and we’ll get back to you as soon as possible.

We’ll be updating this page frequently and your pre-visit email will include the latest information about your visit.